About Us
Group RCI , a subsidiary of Wyndham Worldwide Corporation, (NYSE:WYN) an S&P 500 company, is uniquely positioned to provide leisure real estate developers a huge advantage in their marketplace, and vacationers worldwide with unparalleled choice and flexibility in their leisure accommodations. We are the worldwide market leader in vacation exchange and European vacation rentals.
Group RCI delivers because:
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We are Innovators
With decades of history and expertise, we’re continually working to stay ahead of the industry and lead the way for our business associates. Over the years, we transformed the world of leisure real estate by introducing ground-breaking programs and cutting-edge services – we were the first to offer vacation exchange, global points-based exchange and a global exchange product for the luxury market, among others – helping our valued clients achieve their growth objectives year after year, and striving to make dream vacations a reality for consumers.
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We Offer Flexibility & Choice
Group RCI is committed to offering flexibility and choice in our vacation offerings. Not only do we present consumers with access to tens of thousands of vacation properties worldwide, but the depth and breadth of our accommodation portfolio is significant, spanning the spectrum from traditional hotel rooms and suites to more unique offerings such as villas, cottages, bungalows, campgrounds, vacation ownership condominiums, city apartments, second homes, fractional private residences, and yachts. For our business associates, we leverage all of our resources to provide a wealth of quality options designed to help increase their bottom line and positively impact customer satisfaction.
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We are a Trusted Associate
One of our greatest strengths is building strong, mutually beneficial alliances with our clients. We have relationships with approximately 41,000 independent property owners and nearly 60% of timeshare and fractional developers worldwide from the largest developers to the smallest niche players. Perhaps more importantly, these relationships are longstanding; our retention rate is 99% among exchange affiliates and 80% among rental property owners. Our alliances also extend to include industry associations, tourism agents, homeowner associations, and property managers. We serve all these business associates by being committed to helping them enhance their sales and profits, and by bringing value and flexibility to our end consumers by expanding the utility and enjoyment of leisure real estate products.
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We Provide Value-Added Solutions
At Group RCI, we are committed to continually serving as a growth partner to our clients. Our approach is to work together to provide a solution-driven process that includes Advisory Services, Strategic Planning, Product Design and Development, Implementation and Training, Marketing and Sales, and Ongoing Fulfillment.
Let Us Help You Succeed
Group RCI brings a level of knowledge, experience and global resources to every client relationship. We are committed to being a full-service, single source growth partner for your needs throughout the entire life cycle of your project.
As an industry leader, we work closely with associations around the world, including the American Resort Development Association (ARDA), the Organization for Timeshare in Europe (OTE), the Mexican Association of Tourism Developers (AMDETUR), the Canadian Resort Development Association (CRDA), the All India Resort Developers Association (AIRDA), the Australia Timeshare and Holiday Ownership Council (ATHOC) and the Caribbean Association of Resort Developers (CARD) to continually set new benchmarks of standards in the vacation industry.
In addition, our dedicated staff is known for their skills, integrity and passion. Our associates don’t just know our business, but know our clients’ businesses, and can help find unique and innovative ways to add value to any project or operation. Each member of our team brings integrity and honesty to every relationship, and a commitment to doing the right thing. Above all, at Group RCI, we are not only passionate about serving our clients as growth partners, but about the possibilities and greater opportunities for the industry at large. Our associates know that we only succeed when our clients do, compelling us to continually work to deliver on the needs and preferences of developers and consumers worldwide.
Some of our Product and Service Offerings Include:
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Dedicated account management professionals skilled at collarborating in the development of customized strategies and plans
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Comprehensive advisory solutions tailored to the needs of the customer through consulting services, market research or complete asset management
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Valuable Point-of-Sale programs and collateral tools such as the directory of affiliated resorts, wall tours, dynamic Web sites, Trial and Exit packages and DVDs, that help drive closed sales and generate incremental revenue
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Customized services that complement client objectives in distinctive ways, including cooperative marketing, private-label club servicing, inventory buy backs, concierge services, maintenance fee collection assistance, new owner welcome calls, post trip calls and much more
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Vacation rental opportunities that help increase household penetration of timeshare, expand the vacation ownership category and generate qualified sales leads to drive revenues
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World-class call center servicing by skilled and knowledgeable guides devoted to fulfilling vacation exchange, rental and cruise experiences 24 hours a day, seven days a week throughout our global call center network
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Quality Assurance programs that measure and recognize product quality and service delivery to help strive toward customer satisfaction
What Our Clients Have To Say About Us:
“Mahindra Holidays is the dominant player in the holiday segment in India. During this growth journey, Group RCI has been consistent in their support and has indeed proven to be our partner in progress. As we expand and grow, we are confident that Group RCI will continue to add value to our business ventures.”
Ramesh Ramanathan
Managing Director
Mahindra Holidays & Resorts India, Ltd.
“Group RCI provides a first-class support system to Diversified Resorts. They provide support to all departments from sales and marketing assistance to resort management and customer service issues. We are fortunate that our local Group RCI team is an enthusiastic and knowledgeable group of people dedicated to helping the resorts achieve maximum results.”
Val Noone
Marketing Director
Diversified Resorts
“It’s been a great relationship between Hilton and Group RCI over the years. The thing about Group RCI that we really appreciate is the flexibility. We’ve asked them to do some things that we thought were just ‘pie-in-the-sky’ to benefit our owners and to make their vacation experiences better, and Group RCI always steps up. They’re always willing to help us out and I think that’s what makes them a leader in the whole business.”
Kim Kreiger
Senior Vice President & Chief Club Officer
Hilton Grand Vacations
